Simon E. Shupp

simon.shupp@gmail.com

Objective:

To work in a Senior Technical or Management position, and offer extensive hands on and supervisory experience in the next generation data and voice services of the telecommunications industry.

Career Summary

• 15+ years experience as a UNIX system administrator, and network administrator.
• 19+ years experience with Computer systems, and networks, using a variety of operating systems. Including UNIX, Windows 9x/NT/2k/XP.
• Over 14 years experience in both general and technical communications equipment installation, trouble isolation, repair, and maintenance.
• Experience with simple underground utility lines (cable, telephone and electrical) and Frame Relay & ATM engineering, as well as tcp/udp/ip network design and VoIP solutions.
• Experienced in residential as well as military and industrial environments.
• Performed installation and design as well as trouble isolation and repair. Assisted in the training of new personnel.

EXPERIENCE

• Technical Support Engineer, VoIP, Tier II, Unix Administrator

  • (August 2004 to Present) Time Warner Telecommunications, Greenwood Village, CO
  • Develop and test tools used by first level technicians, to troubleshoot and maintain a unix based VoIP platformam.

• Senior NexGen Support Engineer, VoIP, Tier III, UNIX Administrator

  • (2000 to August 2004) Global Crossing, Denver, CO
  • Deploy new Unix systems to support network growth, from site augments to full-scale platform replacements.
  • Monitor, and maintain Unix systems supporting a VoIP network that processes over 90 million minutes per day, and provide better than 99.95% call completion rate.
  • Perform system Maintenance on Sonus VoIP network, and supporting Unix Systems.
  • Maintain and update network-monitoring systems. Current platform monitors over 4000 separate services at a rate of over 200 checks per minute.
  • Provide information as subject matter expert for VoIP network, and supporting Unix systems.
  • Perform User administration functions. Providing scalable user administration to over 300 Unix servers worldwide, with regional platform user groups.
  • Maintain network routers & firewalls, maintaining remote connectivity for off site technicians.
  • Develop and deploy new tools for the NOC and support teams, which allow them to easily handle a large worldwide VoIP network. Act as an escalation point for in office and NOC technicians.
  • Scheduling of in office personnel to provide network coverage.
  • Provide advanced On Call support and act as an escalation point for On Call Technicians.
  • Oversee deployment of new switch locations for VoIP platform.
  • Audit network integrity, and system security for network elements and systems.
  • Provide and schedule training for less experienced technicians.
  • Provide on call support for Next generation VoIP services.
  • Provide advanced troubleshooting, and network management for Next Generation voice and data platforms.

• Sr. Network Engineer, Supervisor

  • (1999 to 2000) Global Crossing, Southfield, MI
  • Responsible for advanced trouble shooting of circuit problems.
  • Trouble shooting and repair of ATM & frame relay network elements (switches, trunks, DCS systems)
  • Write procedures and techniques used in ticket flow processes.
  • Handle on call escalations and provide advanced troubleshooting
  • Stand in for Network Ops on product development calls.
  • Supervisor of 30 employees, and contractors.

• Sr. Network Engineer

  • (1997 to 1999) Frontier Communications / Global Crossing, Southfield, MI
  • Responsible for advanced trouble shooting of circuit problems.
  • Trouble shooting and repair of ATM & frame relay network elements (switches, trunks, DCS systems)
  • Write procedures and techniques used in ticket flow processes
  • Stand in for Network Ops on product development calls.

• Operations Technician I

  • (1994 to 1997) Schneider Communications / Frontier Communications, Milwaukee, WI
  • Test NIU, Channel Banks, OCU's and Patch Panels through remote test assists with telephone company field engineers
  • Run test patterns (QRSSI, 8/1, 3/24, All 1's) on digital and analog leased lines on test assists with telephone company test technicians
  • Test communications center equipment (Micro-nodes, Channel banks, CSU/DSU's) remotely with field engineers to isolate outages
  • Confer with network clients to reset hosts and host applications
  • Documentation of all repairs and technical procedures in ticket system
  • Create routes, testing and turn up for circuits ranging in data speeds from 9.6k (DS0) analog to T1/T3/Frame Relay, developing the line coding and format of all circuits as well as order circuits and troubleshoot connectivity issues with LEC's, IXC's and CLEC's.

• In House Technician

  • (1991 to 1994) Amtote International, Chicago, IL
  • Operated & maintained statistics gathering system.
  • Maintained terminals for statistical entry.
  • Trouble shoot and repair networking problems for statistics system networked in-house to over 2500 terminals.

EDUCATION, TRAINING, AND CERTIFICATIONS

• (1997) Cascade BSTDX 9000 Installation & Maintenance, Chelmsford, MA
• (1998) Cisco ICRC & ACRC, Chicago, IL
• (1998) Ascend CBX 550, CX 500 Installation & Maintenance, Chelmsford, MA
• (1999) Ascend ATM / Frame relay interoperability, Chelmsford, MA
• (1999) Ascend IP Navigator, Chelmsford, MA
• (1999) Cisco ICNT, Chicago, IL
• (1999) Cisco CCNA, Chicago, IL
• (1999) Ascend Advanced Troubleshooting, Chelmsford, MA
• (2000) Ascend Certified Technical Expert, Chelmsford, MA
• (2000) Red Hat Certified Engineer, Denver, CO
• (2001) Sun Systems Solaris System Administrator, Denver, CO

ADDITIONAL KNOWLEDGE

• Software:
  • Works for Windows
  • Lotus 1-2-3
  • Microsoft Office Suite
  • DBase III
  • WordPerfect
  • Open View
  • Exceed
  • Star Office
  • Netscape Suite
  • Visio
  • Micromuse Net Cool
  • MySQL
  • PERL
  • Expect
  • Secure shell
  • TCL
  • PHP
  • Tripwire
  • Nagios/Netsaint
  • Snort
  • Sniffit
  • Ethereal
  • Apache
  • PGP/gpg
  • Sara
• Operating Systems:
  • Linux
  • Solaris
  • Dos
  • Win9X/NT/2K/XP
• Hardware:
  • Sonus GSX media gateway
  • Sonus NFS / Solaris platform
  • Sonus SGX / omni signal ware platform
  • Sonus PSX policy server
  • Sun Enterprise 6500/4500
  • Sun Ultra 60/10/2
  • Sun Netra T1/1400/N20/1280
  • Omni Signal ware Jaguar cards
  • Cascade / Ascend / Lucent bstdx-9000 Ascend / Lucent GX 500, CBX 550
  • Telabs 2410
  • AT&T DACS IV
  • DSC DEX cs1ls
  • Nortel DMS 250
  • Cisco 1600, 2500, 2600, 3600
  • Cisco 5500, 7500
  • Adtran ace, 100, 120, 600, 800
  • TTC Centest 550, 650, 224, 204, 311
  • Phoenix firebird
  • Fredrick Eng. Parascope 2000
  • HP advisor
  • Network General J2300